Privacy Policy

Last Updated: November 20, 2024

At Luxe Opulent, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services. By using our website or making a purchase, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information that you provide to us directly when you make a purchase, register an account, sign up for newsletters, or otherwise interact with our website. The information we collect includes:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address, payment details (credit/debit card or PayPal information), and any other information you voluntarily provide.
  • Order Information: Product details, order history, and purchase preferences.
  • Communication Data: Correspondence with our customer service team, including inquiries, feedback, or complaints.
  • Website Usage Information: Information about how you use our website, such as IP address, browser type, device type, pages visited, and time spent on the website. We collect this information using cookies and other tracking technologies.

2. How We Use Your Information

The personal information we collect is used to improve your shopping experience and provide the services you request. Specifically, we use your information for the following purposes:

  • Order Processing and Delivery: To process your orders, manage payments, and ship your products.
  • Customer Support: To respond to your inquiries, provide customer service, and address any issues related to your order.
  • Marketing and Communication: To send you promotional emails, newsletters, and offers (only if you opt-in to receive them). You can unsubscribe from marketing communications at any time.
  • Improvement of Services: To improve our website functionality, optimize user experience, and track trends.
  • Legal and Security Purposes: To comply with legal obligations, prevent fraud, and protect our business interests.

3. How We Protect Your Information

We take the protection of your personal data seriously and employ a range of security measures to safeguard your information:

  • Encryption: All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology during transmission.
  • Data Storage: We store your personal information on secure servers that are protected by firewalls and other industry-standard security measures.
  • Access Control: Only authorized personnel have access to your personal data, and they are trained on how to handle it securely.

While we take every precaution to protect your data, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers who help us operate our business, such as:

  • Payment Processors: We may share your payment information with trusted third-party payment processors (e.g., PayPal, Stripe) to complete your transaction.
  • Shipping Partners: We may share your shipping information with carriers such as USPS, FedEx, or UPS to ensure timely delivery of your order.
  • Marketing Partners: With your consent, we may share your email address with our marketing partners for the purpose of sending promotional content or offers.
  • Legal and Compliance Requirements: We may disclose your information to law enforcement or government agencies if required by law, or to protect our rights or the safety of others.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences, track your activity, and personalize your browsing experience.

  • Types of Cookies We Use:
    • Essential Cookies: These are necessary for the operation of the website, such as those required to process your orders or allow you to log into your account.
    • Performance Cookies: These help us analyze website traffic and improve site performance.
    • Functionality Cookies: These allow us to remember your preferences and settings, making your visit more convenient.
    • Advertising and Targeting Cookies: These are used to deliver personalized advertisements and track your interaction with them.

You can adjust your browser settings to manage cookies, including blocking or deleting them. However, disabling cookies may affect your ability to use certain features of the website.

6. Your Rights and Choices

As a customer, you have certain rights regarding your personal data:

  • Access to Information: You have the right to request access to the personal information we hold about you.
  • Correction or Deletion: You can request that we correct any inaccurate information or delete your personal data, subject to certain exceptions.
  • Opt-Out of Marketing: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in any promotional email, or by contacting us directly.
  • Do Not Sell My Personal Information: In compliance with applicable laws, you have the right to opt-out of the sale of your personal information. Luxe Opulent does not sell personal information to third parties.

To exercise any of these rights, please contact us at:

  • Email: info@luxeopulent.com
  • Phone: 323-643-3038

7. Third-Party Links

Our website may contain links to third-party websites, services, or products. Please note that these third-party websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Luxe Opulent does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that we may have inadvertently collected information about your child, please contact us so that we can take appropriate steps to remove such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post an updated version on our website with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

By using Luxe Opulent’s website or making a purchase, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us.