Luxe Opulent Sales Policy

Last Updated: November 20, 2024

At Luxe Opulent, we are committed to providing a seamless shopping experience and high-quality jewelry and handbags. Our Sales Policy outlines important information regarding shipping, payment, returns, warranties, and customer service. By placing an order, you agree to the terms and conditions outlined below.

1. Shipping Policy

  • Domestic Shipping (USA): Luxe Opulent offers reliable shipping services across the United States to ensure your items reach you in a timely manner.

    • Orders are typically delivered within 3-7 business days depending on the shipping method selected and the destination. Some remote or rural areas may experience extended delivery times.
    • Shipping Costs: We calculate shipping costs based on the weight of your order and the delivery location. Luxe Opulent offers free shipping for all domestic orders over $100.
    • Shipping Carriers: We partner with trusted shipping carriers such as USPS, FedEx, and UPS for safe and efficient delivery of your products.

  • International Shipping: Luxe Opulent proudly offers international shipping to select countries. International orders may take 7-21 business days depending on the destination, and customers will be responsible for any customs duties or taxes applicable to their country.

  • Processing Time: All orders are processed within 1-2 business days from the time the order is placed. Orders placed on weekends or public holidays will be processed the following business day.

2. Payment Policy

  • Accepted Payment Methods:

    • We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
    • Payments can also be made via secure payment platforms like PayPal, Apple Pay, and Google Pay.
    • For your convenience, we offer Afterpay and Klarna as installment payment options, allowing you to split the total amount into interest-free payments.

  • Secure Checkout: Luxe Opulent uses industry-standard encryption technology to protect your personal and payment information. You can shop with confidence knowing your transactions are processed securely.

  • Sales Tax: Sales tax will be calculated at checkout based on the shipping address and applicable state tax laws.

3. Return and Exchange Policy

  • Return Period:

    • Luxe Opulent offers a 30-day return policy from the date of delivery for most products. If for any reason you are not completely satisfied with your purchase, you can return or exchange the item for a full refund or store credit.
    • Items must be returned in new, unused condition with all original packaging, including tags and any included accessories.
    • Non-Returnable Items: Please note that products purchased on sale, items marked as “final sale,” or custom-made jewelry cannot be returned or exchanged.

  • How to Return an Item:

    • To initiate a return, simply visit our website or contact our customer service team. We will provide you with return instructions and a return authorization number.
    • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Refunds:

    • Once the returned item is received and inspected, we will process your refund to the original payment method within 7-10 business days.
    • If you return an item for store credit, the credit will be issued as a gift card or store credit voucher that can be applied to future purchases.

4. Warranty Policy

  • Jewelry Warranty: Luxe Opulent offers a 1-year warranty against defects in materials or craftsmanship for all jewelry items. This warranty covers manufacturing defects but does not apply to damage caused by improper use or accidents.

  • Handbag Warranty: Luxe Opulent provides a 6-month warranty on all handbags for defects in materials or workmanship, including stitching and hardware issues. The warranty does not cover damage due to misuse or normal wear and tear.

  • How to Make a Warranty Claim:

    • To claim a warranty, please contact our customer service team with your order number and photos of the defective product. We will assess the claim and offer a repair, replacement, or refund if applicable.

5. Promotional and Discount Policy

  • Sales and Discounts: Luxe Opulent frequently offers promotions, seasonal sales, and discount codes. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
    • Eligibility for Discounts: Promotional codes are only valid for specific products or categories and cannot be combined with other ongoing offers. Some exclusions may apply to discounted, sale, or final sale items.
  • Gift Cards: Luxe Opulent offers digital and physical gift cards in various denominations. Gift cards can be redeemed online and are valid for one year from the date of issue.

6. Privacy and Security Policy

  • Privacy Commitment: At Luxe Opulent, we are committed to safeguarding your privacy. We only collect information necessary to process your order and enhance your shopping experience. We will never sell or share your personal information with third parties, except when required to fulfill your order (such as with shipping companies or payment processors).

  • Security: We employ SSL encryption and other security protocols to ensure your personal and payment information is always protected. Our checkout system is fully secure and PCI compliant.

7. Cancellation Policy

  • Order Cancellation: You can cancel an order within 24 hours of placing it, as long as the order has not been processed or shipped. To cancel, please contact our customer service team as soon as possible.
    • After the 24-hour window, orders cannot be canceled as they will be in the fulfillment process.

8. Customer Service

At Luxe Opulent, we strive to offer excellent customer service. If you have any questions, concerns, or need assistance with your order, please reach out to us. Our customer service team is here to help!

  • Email: info@luxeopulent.com
  • Phone: 323-643-3038
  • Website: luxeopulent.com
  • Mailing Address: 1753 Evergreen Lane, California, United States

By placing an order with Luxe Opulent, you acknowledge and agree to the terms and conditions outlined in this Sales Policy. We reserve the right to update or modify this policy at any time, with updates being posted on our website. For any further questions, feel free to contact us directly.