Refund and Returns Policy

Last Updated: November 20, 2024

At Luxe Opulent, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a flexible Refund and Return Policy to make your shopping experience as easy as possible. Please review the following guidelines for returns, exchanges, and refunds.

1. Return Eligibility

  • Return Period: You may return most items purchased from Luxe Opulent within 30 days of the delivery date for a full refund or exchange.

    • Items must be returned in unused, unwashed, and undamaged condition.
    • Returns must include all original packaging, including tags, labels, and any accessories.

  • Non-Returnable Items:

    • Custom-made or personalized items (engraved jewelry, custom designs) are non-returnable.
    • Sale or clearance items marked as “final sale” are also not eligible for return or exchange.
    • Gift Cards are non-returnable and non-refundable.
    • Used or worn items will not be accepted for return.

  • Damaged or Defective Items: If your item(s) are defective or damaged upon arrival, you are eligible for a full refund, replacement, or repair. Please refer to our Warranty Policy for further details on defective items.

2. How to Return an Item

  • Return Request:

    • To start the return process, please contact our Customer Service team via email at info@luxeopulent.com or call us at 323-643-3038. Be sure to include your order number, the product(s) being returned, and the reason for your return.
    • After receiving your return request, we will provide you with a Return Authorization (RA) number and detailed instructions for the return process. Returns will not be accepted without this RA number.

  • Return Shipping:

    • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
    • Trackable Shipping Recommended: We highly recommend using a trackable shipping service and purchasing shipping insurance for high-value items to ensure safe return delivery.
    • Return Address: Once you have the RA number, return the items to the following address: 1753 Evergreen Lane, California, United States

3. Refund Process

  • Refund Method:

    • Once we receive and inspect the returned item(s), we will issue a refund to the original payment method used for the purchase.
    • Refunds are typically processed within 7-10 business days from the date the returned item(s) are received.
    • The time it takes for the refund to appear on your account may vary depending on your payment method and bank policies.

  • Store Credit Option:

    • If you prefer, we can issue a store credit for the full amount of your return. This credit will be issued as an electronic gift card, which can be used for future purchases on our website.
    • Store credits are valid for one year from the date of issue.

4. Exchanges

  • Exchange Eligibility:

    • If you wish to exchange your item for a different size, color, or style, we can process the exchange within the 30-day return window.
    • Please contact our Customer Service team to initiate the exchange process. We will provide instructions to ensure a smooth exchange, based on product availability.

  • Out of Stock Items: If the item you wish to exchange for is out of stock, we will offer a refund or store credit.

5. Special Considerations for Defective or Damaged Items

  • Damaged Goods: If your item(s) arrive damaged or defective, please contact us immediately (within 7 days of receipt) for a replacement, repair, or full refund.

    • You may be asked to provide photographs of the damage or defect to verify the issue.
    • For defective items, we will cover the return shipping costs.

  • Warranty Claims: For items discovered to be defective after 30 days, but within the warranty period (1-year for jewelry, 6 months for handbags), please refer to our Warranty Policy for claim instructions. We will repair or replace the item as necessary.

6. International Returns

  • International orders follow the same return process, but customers are responsible for the return shipping costs, as well as any customs duties and taxes.
    • We recommend using a trackable shipping service and ensuring that returns are shipped duties unpaid to avoid any additional charges on arrival.

7. Additional Notes

  • Late Returns: Returns received after the 30-day return window may not be accepted and will be sent back to the customer.
  • Refund Timing: Refund processing may take longer during busy periods, such as holidays, or following major sale events. We will notify you if there are any delays.
  • Gift Returns: If you received a Luxe Opulent product as a gift and wish to return or exchange it, the refund or store credit will be issued to the original purchaser’s payment method, unless otherwise requested.

By shopping with Luxe Opulent, you acknowledge and agree to the terms outlined in this Refund and Returns Policy. We are committed to ensuring your satisfaction and are here to assist with any questions or concerns you may have.

For further inquiries, please contact our Customer Service team:

  • Email: info@luxeopulent.com
  • Phone: 323-643-3038
  • Street: 1753 Evergreen Lane, California, United States